Privacy Policy —
cv999moon Data Practices

cv999moon collects personal data from players through several channels: directly when you register an account or contact our support team, automatically as you navigate and use our platform, and occasionally from third-party service providers who assist us in delivering our services. The categories of personal data we collect are as follows:

1.1 Registration and Account Data

When you create a cv999moon account, we collect your full legal name, date of birth, a valid email address, and a Bangladeshi mobile number. You will also create a username and password at registration. This information is essential for verifying your identity, operating your account, and communicating with you regarding your use of the platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and anti-money-laundering (AML) obligations, we may collect copies of government-issued identification documents, including your Bangladesh National Identity Card (NID) or passport, a selfie or live photograph for facial verification purposes, and proof of address such as a recent utility bill or bank statement. KYC documents are retained in encrypted storage and accessed only by authorised compliance personnel.

1.3 Financial and Transaction Data

We collect records of all financial transactions conducted on your cv999moon account, including deposits, withdrawals, bet placements, game results, and bonus activity. For payment processing purposes, we collect the mobile wallet number (e.g., your bKash or Nagad registered number) or card details (card type, last four digits, expiry date) used to fund your account. We do not store full card numbers or mobile wallet PINs.

1.4 Technical and Usage Data

When you visit the cv999moon website, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages viewed, and time spent on each page. This data is used for platform security, fraud detection, and aggregate analytics — it is not used to build individual marketing profiles.

1.5 Communications Data

If you contact cv999moon via live chat, email, or any other support channel, we retain a record of that correspondence, including the content of messages and any attachments shared. This information is used to resolve your query and to improve our support services.

cv999moon uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The principal purposes for which we use your personal data are as follows:

• Account management: To create, maintain, and operate your cv999moon player account, including processing logins, managing your balance, and recording your betting and gaming history.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and to verify your identity as required by our responsible gaming and AML obligations.
• Payment processing: To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and supported Bangladeshi banks, and to maintain accurate financial records of all transactions.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the cv999moon platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via our live chat and email support channels.
• Responsible gaming: To monitor betting behaviour and identify patterns that may indicate problem gambling, so that we can proactively offer support tools or information where appropriate.
• Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement bodies.
• Platform improvement: To analyse aggregate usage patterns, improve the cv999moon user experience, and develop new features and products. This analysis is performed on anonymised or pseudonymised data where possible.
• Marketing communications (optional): To send you information about cv999moon promotions, bonuses, and seasonal offers — but only where you have expressly opted in to receive such communications. You may unsubscribe at any time by contacting [email protected].

cv999moon does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with authorised payment service providers including bKash, Nagad, Rocket, Upay, Visa, and supported Bangladeshi banking institutions. These providers receive only the data necessary to execute your transaction and are contractually prohibited from using it for any other purpose.

3.2 Identity Verification and KYC Providers

We may engage specialist third-party KYC and identity verification services to assist in verifying the authenticity of documents submitted by players. These providers operate under strict data processing agreements and are required to maintain the security and confidentiality of all verification data.

3.3 Game Software Providers

Games available on cv999moon are powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full name, NID, or financial details.

3.4 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by applicable law, a court order, or a lawful regulatory request. We will notify affected players of such disclosures where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of cv999moon's business assets, personal data held by cv999moon may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

cv999moon uses cookies and similar tracking technologies (including local storage and session storage) on our website. Cookies are small text files stored on your device that help us recognise you between visits, maintain your session, and understand how you use our platform.

We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the cv999moon website to function. They include session authentication cookies that keep you logged in as you navigate between pages, and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without rendering core platform features inoperable.
• Functional cookies: These cookies remember your preferences, such as your chosen odds format (decimal or fractional), language settings, and any accessibility options you have configured. Disabling functional cookies may result in a reduced user experience.
• Analytics cookies: cv999moon uses anonymised analytics tools to understand how players interact with our platform in aggregate — for example, which pages are visited most frequently and where players encounter difficulties. Analytics data is never linked to individual player identities. You may opt out of analytics tracking via your browser settings.

cv999moon does not use third-party advertising cookies or permit external ad networks to place tracking cookies on our website. You will not receive targeted advertisements based on your cv999moon browsing activity on other websites.

Managing cookies: You can manage or delete cookies at any time via your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the cv999moon platform, including logging in and placing bets. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

cv999moon implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following safeguards:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and cv999moon servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data — including KYC documents, payment references, and hashed passwords — is stored in encrypted form in our secure database infrastructure. Encryption keys are managed separately from the data they protect.
• Access controls: Access to systems containing personal data is restricted to authorised cv999moon personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
• Password security: Player passwords are stored as salted cryptographic hashes. cv999moon staff cannot view your password in plain text. You should choose a strong, unique password and never share it with anyone.
• Fraud detection systems: Our platform employs automated monitoring tools that analyse login patterns, transaction activity, and device fingerprinting in real time to detect and flag suspicious behaviour for review by our security team.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, cv999moon will notify affected players as promptly as practicable, describing the nature of the breach, the data affected, and the steps we have taken or will take to address it.

While cv999moon takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data safe — please ensure that you use a strong, unique password for your cv999moon account, log out after each session when using a shared device, and report any suspicious account activity to [email protected] immediately.

cv999moon retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active accounts: While your cv999moon account remains active, we retain all personal data associated with it for the purposes of providing our services, maintaining accurate betting records, and fulfilling our legal obligations.
• Closed accounts: Following the closure of your cv999moon account — whether voluntarily or by cv999moon — we retain your account data, KYC records, and transaction history for a minimum period of five (5) years from the date of closure. This retention period is necessary to comply with anti-money-laundering regulations, to resolve any disputes that may arise after closure, and to respond to lawful regulatory or law enforcement requests.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for marketing purposes until you opt out. Following opt-out, we retain a record of your preference to ensure we do not contact you again.
• Technical and usage logs: Server logs and usage analytics data are retained for a maximum of twelve (12) months, after which they are either deleted or irreversibly anonymised.

Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, cv999moon will securely delete or irreversibly anonymise it. If you wish to request early deletion of your personal data (subject to our legal retention obligations), please contact [email protected] with the subject line "Data Deletion Request".

As a player on the cv999moon platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 14 calendar days.

• Right of access: You have the right to request a copy of the personal data that cv999moon holds about you, along with information about how it is being used. We will provide this information in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address or contact number) directly via your account settings panel.
• Right to erasure: You may request that cv999moon delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it. Please note that this right is subject to our minimum legal retention obligations described in Section 6.
• Right to restrict processing: You may request that cv999moon restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to a particular processing activity, pending resolution of your objection.
• Right to data portability: Where cv999moon processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a machine-readable copy of that data, or to request that it be transmitted directly to another service provider, where technically feasible.
• Right to object to marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Following such an objection, cv999moon will cease all marketing communications to you promptly.

cv999moon reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify active players by email. We encourage you to review this Privacy Policy periodically to stay informed about how cv999moon handles your personal data.

Your continued use of the cv999moon platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the revised practices. If you do not agree with any changes to this policy, you should stop using the platform and contact us to request account closure.

Children's privacy: The cv999moon platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to cv999moon, please contact us immediately at [email protected] and we will take prompt steps to delete that information and close the relevant account.

Cross-border data transfers: cv999moon's servers and operational infrastructure may be located in jurisdictions outside Bangladesh. By using the cv999moon platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. In all such cases, cv999moon takes steps to ensure that an adequate level of data protection is maintained, consistent with the standards described in this Privacy Policy.

Contact our Data Protection team: If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cv999moon handles your personal data, please contact us at:

This Privacy Policy is written in English and the English version shall prevail in any dispute over interpretation. It constitutes the entire statement of cv999moon's data protection practices with respect to personal data collected through the cv999moon platform at https://cv999moon.onl.